Return & Refund Policy
30-Day Return Policy
We offer a 30-day return policy for eligible items.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Returned within 30 days of delivery
Proof of purchase may be required.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used.
Items that are opened, used, or damaged due to misuse may not be eligible for a refund.
Return Process
To start a return, please contact our support team at:
Please include:
- Your order number
- The reason for your return
- Photos if the item arrived damaged or defective
Our team will review your request and provide return instructions if your return is approved.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
We may request photos of the product and packaging to assist in resolving the issue.
Order Cancellations
Orders can only be cancelled before they have been processed or shipped.
Once an order has been processed, we may not be able to cancel it.
Chargebacks & Disputes
If you experience any issues with your order, we strongly encourage you to contact our support team first.
Our team is committed to resolving issues quickly and fairly.
Filing a chargeback without contacting us first may delay the resolution process.